Updated December 7, 2024
At Flora Delights, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or interact with us in other ways.
Unless otherwise provided herein, “Flora Delights”, “we”, “us” and “our” shall all mean Flora Delights. For the purposes of this Policy, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
We have adopted this Privacy Policy, which determines how we are processing the information collected by floradelights.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using floradelights.com website. By using our services, you agree to the terms outlined in this policy.
1. Personal information we collect
When you visit the floradelights.com, we automatically collect personal information to provide you with our services, process your orders, and improve your experience. This information may include:
Identifiers: Name, address, phone number, email address, and payment details.
Order Details: Items purchased, billing and shipping addresses, and transaction history.
Account Information: Username, password, and security questions (if applicable).
Usage Data: Information collected through cookies and similar technologies, such as IP address, browser type, and interactions with our website.
Customer Support Data: Details you provide when contacting us for assistance.
2. Why we process your data
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@floradelights.com
3. How we use your information
We use your information for the following purposes:
Order Fulfillment: To process payments, ship products, and notify you about your order status.
Customer Support: To respond to your inquiries and provide assistance.
Marketing: To send promotional emails, special offers, and updates (you can opt out anytime).
Website Improvement: To analyze website usage and enhance your browsing experience.
Security: To protect against fraud, unauthorized transactions, and malicious activity.
4. Sharing your information
We respect your privacy and only share your information as necessary to operate our business:
Service Providers: Payment processors, shipping companies, and IT support services.
Marketing Partners: To deliver personalized advertisements and promotions.
Legal Obligations: To comply with laws, regulations, or legal processes.
We do not sell your personal information.
5. Data Security
We take appropriate technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee the security of your data during transmission.
6. Your Rights
Depending on your location, you may have the following rights:
Access: Request details about the personal information we hold about you.
Correction: Update or correct your personal information.
Deletion: Request the deletion of your personal data.
Opt-Out: Opt-out of marketing communications and certain data-sharing practices.
To exercise these rights, contact us at info@floradelights.com
7. International Users
The Services are intended to be used by customers in the United States and comply with laws and regulations as such. If you are a resident of the UK or other European or foreign nation and wish to have your data removed from our systems please contact us via the contact information listed below.
8. Children’s Privacy
Our Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
9. Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date.
10. Links to other websites
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
11. Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
12. Contact information:
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@floradelights.com. stating your name, date(s) and kinds of interaction(s) with the Services, and clearly stating your request.